Address: SUITE 773 124 CITY ROAD LONDON EC1V 2NX United Kingdom
Phone: +44 7441451223
2. What are your customer support hours?
Our support team is available Monday to Friday, 9:00 AM – 6:00 PM (UK time). We aim to respond to all inquiries within 24 hours.
3. How long does it take to get a response?
We typically respond within 12–24 hours. During busy periods, it may take slightly longer.
4. Can I modify or cancel my order?
Yes, you can request order changes or cancellations within 24 hours of placing your order. After this period, your order may already be processed and cannot be changed.
5. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this to monitor your shipment status.
No, we cover all customs duties and taxes. You will not be required to pay any additional charges upon delivery.
7. What is your delivery time?
All orders are processed and delivered within 7–10 business days worldwide.
8. What is your return policy?
Returns are accepted within 14 days of delivery
A £35 GBP return fee applies
Items must be unused and in original condition
Please contact us to initiate a return.
9. What should I do if I receive a damaged or wrong item?
If your order arrives damaged or incorrect:
Contact us within 48 hours of delivery
Provide clear photos of the issue
We will arrange a replacement or refund at no extra cost.
10. Do you offer exchanges?
Yes, exchanges are available for defective or incorrect items. Contact us with your order details to proceed.
11. What payment methods do you accept?
We accept credit cards, debit cards, and PayPal as secure payment methods at checkout.
12. Do you ship internationally?
Yes, we offer worldwide shipping with delivery within 7–10 business days.
13. What if I entered the wrong shipping address?
Please contact us immediately. If your order has not been shipped yet, we will update the address. We are not responsible for incorrect addresses provided after dispatch.
14. I haven’t received my refund. What should I do?
