This policy outlines how we handle payments at Biker Leather Jacket – from accepted methods and security standards to processing times and refunds. We aim to make every transaction straightforward, secure, and transparent.

Accepted Payment Methods

We accept the following payment methods at checkout:

  • Visa
  • Mastercard
  • PayPal
  • American Express
  • Visa Electron
  • Maestro

All payments must be completed at the time of purchase. Orders are processed only after successful payment authorisation.

Payment Security

We take the security of your payment seriously. All transactions are protected by SSL encryption and processed through PCI DSS-compliant payment gateways, with advanced fraud detection active at every step.

We never store your full card details on our servers. Your sensitive payment data is handled exclusively by our trusted third-party processors – including PayPal – who operate under their own rigorous security standards.

Billing Information

Please ensure the billing details you provide match those registered with your payment provider. Mismatched or incomplete information may cause payment delays or, in some cases, order cancellation.

Currency, Taxes & Charges

All prices are displayed in GBP (British Pounds Sterling) unless stated otherwise at checkout. Any applicable taxes or duties will be clearly shown before you confirm payment.

Please note: your bank or card provider may apply currency conversion fees or international transaction charges. These are outside our control and are the responsibility of the customer.

Processing Time & Order Confirmation

Most payments are processed instantly. In some cases – particularly where additional security checks are required – processing may take a few minutes.

Once your payment is confirmed, you will receive an order confirmation email. If it doesn’t arrive within 30 minutes, please check your spam or junk folder before getting in touch.

If Your Payment Is Declined

A declined payment can happen for a number of reasons. Here’s what to check:

  • Confirm your card details are entered correctly
  • Check that sufficient funds are available
  • Contact your bank or payment provider to rule out account-level restrictions
  • Try an alternative payment method if the issue persists

If you’re still having trouble, reach out to our support team and we’ll do our best to help.

 Payment Verification

To protect both our customers and our business, we occasionally carry out additional verification checks. If an order is flagged during this process, we will contact you directly. Orders may be placed on hold until verification is complete.

Unauthorised Transactions

If you notice a transaction on your account that you did not authorise, please contact us immediately at info@bikerleatherjacket.com or on +44 7441 451223. We will work with the relevant payment provider to investigate and resolve the matter promptly.

Chargebacks & Disputes

Before raising a chargeback with your bank, we encourage you to contact our support team first. Most concerns can be resolved quickly through our direct support process, saving you time and avoiding unnecessary delays.

Refunds

Approved refunds are returned to the original payment method used at checkout. Refund timelines vary by provider – typically 3 to 10 business days – though some banks may take longer. We are not liable for delays caused by banks or third-party processors.

For full details on eligibility and how to request a refund, please refer to our Return & Refund Policy.

Contact Us

Have a question about a payment or transaction? Our support team is here to help.

Email: info@bikerleatherjacket.com

Phone: +44 7441 451223

Address: Suite 773, 124 City Road, London, EC1V 2NX, United Kingdom