1. Overview

At Biker Leather Jacket, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or refund under the terms below.

2. Return Eligibility

Returns are accepted only for orders delivered to the following countries:

  • United Kingdom
  • Australia
  • France
  • Germany
  • Ireland
  • Italy
  • Spain
  • United States

You may request a return within 14 days of receiving your order, provided that:

  • The item is unused, unworn, and in original condition
  • The item is returned in its original packaging
  • Proof of purchase (order confirmation or receipt) is provided

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

The following items are not eligible for return:

  • Customized or made-to-order products
  • Items purchased on clearance or final sale
  • Gift cards (if applicable)

4. Return Process

To initiate a return, please contact us with your order details.

Once your return request is approved:

  • You will receive return instructions
  • Ship the item back to the provided address

Important: Do not send items back without prior approval.

5. Return Shipping Costs

  • A flat return fee of £35 GBP will be charged for all returns
  • This amount may be deducted from your refund
  • Original shipping charges are non-refundable (although shipping is free, this clause remains standard)

6. Refunds

Once we receive and inspect your returned item:

  • Approved refunds will be processed within 5–10 business days
  • Refunds will be issued to the original payment method
  • Processing time may vary depending on your bank or payment provider

7. Exchanges

We only replace items if they are:

  • Defective
  • Damaged
  • Incorrect

Contact us with photos and order details for exchange requests.

8. Damaged or Incorrect Items

If you receive a damaged or wrong item:

  • Contact us within 48 hours of delivery
  • Provide clear photos of the product and packaging

We will arrange a replacement or refund at no extra cost.

9. Order Cancellations

  • Orders can be canceled within 24 hours of placement
  • Once processed or shipped, cancellations are not possible

10. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your payment provider
  • If still unresolved, contact us

11. Contact Information

Address:
SUITE 773 124 CITY ROAD
LONDON
EC1V 2NX
United Kingdom

Phone: +44 7441451223

12. Changes to This Policy

We reserve the right to update this policy at any time. Updates will be posted on this page.

Fixes Applied:

  • Restricted returns to same 8 countries only
  • Kept policy legally clean & consistent with shipping
  • Maintained £35 return fee structure
  • Removed any global/“worldwide” confusion