1. Overview

At Biker Leather Jacket, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or refund under the terms outlined below.

2. Return Eligibility

You may request a return within 14 days of receiving your order, provided that:

  • The item is unused, unworn, and in original condition
  • The item is returned in its original packaging
  • Proof of purchase (order confirmation or receipt) is provided

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

The following items are not eligible for return:

  • Customized or made-to-order products
  • Items purchased on clearance or final sale
  • Gift cards (if applicable)

4. Return Process

To initiate a return, please contact us with your order details.

Once your return request is approved:

  • You will receive return instructions
  • Ship the item back to the provided address

Important: Do not send items back without prior approval.

5. Return Shipping Costs

  • A flat return fee of £35 GBP will be charged for all returns
  • This amount may be deducted from your refund
  • Original shipping charges are non-refundable

6. Refunds

Once we receive and inspect your returned item:

  • Approved refunds will be processed within 5–10 business days
  • Refunds will be issued to the original payment method

Depending on your bank or payment provider, it may take additional time for the refund to appear.

7. Exchanges

We only replace items if they are:

  • Defective
  • Damaged
  • Incorrect

If you need an exchange, contact us with photos and order details.

8. Damaged or Incorrect Items

If you receive a damaged or wrong item:

  • Contact us within 48 hours of delivery
  • Provide clear photos of the product and packaging

We will arrange a replacement or refund at no extra cost.

9. Order Cancellations

  • Orders can be canceled within 24 hours of placing the order
  • Once the order has been processed or shipped, cancellation is not possible

10. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your credit card company or payment provider
  • If the issue persists, contact us for assistance

11. Contact Information

For any return or refund inquiries, please contact us:

Address:
SUITE 773 124 CITY ROAD
LONDON
EC1V 2NX
United Kingdom

Phone: +44 7441451223

12. Changes to This Policy

We reserve the right to update this Return & Refund Policy at any time. Changes will be posted on this page with an updated effective date.

Biker Leather Jacket
https://bikerleatherjacket.com/